Title: Perspectives of performance management with holistic views: revisiting Baldrige Excellence Framework

Authors: Mohan Karambelkar; Shubhasheesh Bhattacharya

Addresses: Department of Human Resource Management, Symbiosis Institute of International Business, Symbiosis International (Deemed University), Pune, India ' Department of Human Resource Management, Symbiosis Institute of International Business, Symbiosis International (Deemed University), Pune, India

Abstract: The purpose of this paper is to develop holistic views of organisation-wide performance management (OWPM) using the Baldrige Excellence Framework (BEF). The research papers, selected from Scopus database based on a holistic approach and BEF criteria, are reviewed and presented in a narrative format. The narratives are organised in five perspectives - organisation-wide processes, organisation-wide information, organisation-wide training, overall stakeholders, and hierarchical relationship. Practitioners can utilise these views and holistic approach for a deeper understanding of BEF for successful implementation. Researchers can explore different options or paths to explain or predict the high performance that leads to business excellence. Practitioners and researchers can utilise kaleidoscope thinking to discover innovative prospects for performance management.

Keywords: Baldrige Excellence Framework; BEF; holistic approach; business excellence; organisation-wide performance management; OWPM.

DOI: 10.1504/IJBEX.2021.113705

International Journal of Business Excellence, 2021 Vol.23 No.3, pp.415 - 450

Received: 13 Mar 2019
Accepted: 02 Jun 2019
Published online: 19 Mar 2021 *

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