Title: Users' acceptance of an electronic record management system in the context of the oil and gas sector in Yemen: an application of ISSM-TAM

Authors: Burkan Hawash; Umi Asma' Mokhtar; Zawiyah M. Yusof

Addresses: Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor, Malaysia ' Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor, Malaysia ' Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia, 43600 Bangi, Selangor, Malaysia

Abstract: The use of information systems success model (ISSM) combined with the technology acceptance model (TAM) in this study focuses on new technology acceptance. Specifically, it aims to measure users' behaviours and acceptance of an ERMS. This study utilises a survey of employees in the O&G sector in Yemen, with a total 415 survey questionnaires collected. Data analysis was performed by deploying structural equation modelling (SEM) using Smart-PLS (v.3.2.8). The results reveal that users in the O&G sector are influenced by six factors [system quality (SQ), information quality (IQ), service quality (SRQ), perceived ease of use (PEOU), perceived usefulness (PU), and trust (TRU)] in their acceptance of an ERMS. The results show all of these factors and R-square values have a significant influence on employees' intentions to accept ERMS in the O&G sector.

Keywords: accountability; acceptance; behaviours; electronic records management system; ERMS; ISSM-TAM; oil and gas; O&G; structural equation modelling; SEM; technology acceptance; trust; Yemen.

DOI: 10.1504/IJMED.2021.113661

International Journal of Management and Enterprise Development, 2021 Vol.20 No.1, pp.75 - 98

Received: 12 Jun 2020
Accepted: 22 Sep 2020
Published online: 15 Mar 2021 *

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