Title: An efficient supplier selection model for the pump industry through best-worst method

Authors: Vishnu Raghunathan; Rajesh Ranganathan; Manivel Palanisamy

Addresses: Department of Mechanical Engineering, Coimbatore Institute of Technology, Coimbatore 641014, India ' Department of Mechanical Engineering, Coimbatore Institute of Technology, Coimbatore 641014, India ' Department of Mechanical Engineering, Coimbatore Institute of Technology, Coimbatore 641014, India

Abstract: Global trend has turned out customers to seek for diverse range of application-based products conferring to their prerequisites. This paper emphasis the supplier selection process in the pump manufacturing industry by adopting zero inventory concept. Major factors such as cost of delivery, capacities, quality, price, stand-alone suppliers, reliability and suppliers profile etc. are the fundamental parameters in the supplier selection process which tends to have a major influence on product delivery and complete satisfaction of the customer. Multi-criteria decision-making (MCDM) technique and best-worst method (BWM) are utilised to avoid ambiguity in supplier selection and improve the on-time receipt (OTR). A novel methodology was developed to analyses supplier selection process and the developed methodology has been validated through a case study.

Keywords: pump industry; supplier selection; MCDM techniques; best-worst method; BWM.

DOI: 10.1504/IJSOM.2021.113601

International Journal of Services and Operations Management, 2021 Vol.38 No.3, pp.360 - 378

Received: 04 Jan 2019
Accepted: 28 Mar 2019
Published online: 15 Mar 2021 *

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