Title: Traveller acceptance of mobile reservation services

Authors: Jinyoung Han; Eunil Park

Addresses: Department of Applied Artificial Intelligence, Sungkyunkwan University, Seoul, South Korea ' Department of Interaction Science, College of Computing, Sungkyunkwan University, Seoul, South Korea

Abstract: Given the rapid spread of mobile devices and the wireless network environment, mobile hotel reservation services (MHRS) have become a mainstream tool for many travellers. This study explores the driving factors that promote customer intention to use MHRS. Based on a research model consisting of six constructs and the original technology acceptance model (TAM), this study employs structural equation modelling to validate and examine customer acceptance of MHRS. Data collected from 937 respondents in South Korea are used in the analysis. The research model demonstrates not only the validity of the TAM but also the influential roles of four positive factors and one negative factor on customer intention to use. Moreover, the results confirm the intermediate role of perceived value, which connects intention to use, with the other constructs. The findings of this study show that the research model validates the relationships among the proposed constructs with the TAM constructs.

Keywords: mobile hotel reservation services; MHRS; perceived value; technology acceptance; perceived cost; information quality; service quality.

DOI: 10.1504/IJMC.2021.113458

International Journal of Mobile Communications, 2021 Vol.19 No.2, pp.169 - 189

Received: 17 Sep 2018
Accepted: 04 Dec 2019
Published online: 05 Mar 2021 *

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