Title: Impact of diversity management on citizenship behaviour: the mediating role of human resources management

Authors: Dina Youssef; Oualid Abidi; Halil Zaim; Yavuz Keceli; Vladimir Dzenopoljac

Addresses: College of Business Administration, American University of the Middle East, 250 St, Block 6, Building 1, Egaila, Kuwait ' Arab Open University – Kuwait Branch, Department of Business Studies, 6 St, Ardiya, Kuwait ' College of Business Administration, American University of the Middle East, 250 St, Block 6, Building 1, Egaila, Kuwait ' College of Business, Alfred University, 1 Saxon Dr, Alfred Station, NY, 14803, USA ' College of Business Administration, American University of the Middle East, 250 St, Block 6, Building 1, Egaila, Kuwait

Abstract: This study attempts to prove the existence of a positive impact of diversity management (DM) practices on organisational citizenship behaviour (OCB), together with the mediating role of human resources management (HRM). In order to test this assumption, an empirical model was developed using data collected from companies in the service sector operating in Kuwait. A structural equation model was constructed to analyse data via the 'lavaan' and 'psych' packages in R, using R version 3.4.2 and RStudio version 1.0.153. Data analysis indicates that DM implementations are positively correlated with HRM. Moreover, the research findings provide empirical evidence regarding the positive effects of DM on OCB and the mediating role of HRM in this relationship.

Keywords: diversity management; organisational citizenship behaviour; human resources management; structural equation modelling; Kuwait private sector.

DOI: 10.1504/IJLIC.2020.113154

International Journal of Learning and Intellectual Capital, 2020 Vol.17 No.4, pp.384 - 409

Received: 30 Jun 2019
Accepted: 11 Jun 2020
Published online: 22 Feb 2021 *

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