Title: Conflict management - a challenge to resolve through various communication styles

Authors: Rashmi Aggarwal; Tanvi Verma; Kirti Agarwal

Addresses: Chitkara Business School, Chitkara University Punjab, India ' Chitkara Business School, Chitkara University Punjab, India ' ITERC College of Management, Delhi, NCR, India

Abstract: One of the key features of social life takes into account all kind of human interactions and communications. Role of communication in an organisation must be directed towards achieving its objectives. Besides initiating and sustaining human relations, life within a working group leads to the situation of conflict. Conflict is the presence of discord between different individuals which is a barrier to effective communication. The paper seeks to mention that as communication is considered indispensable in managing relationships, and majority of the conflicts in relationships are due to misunderstanding, distrust, lack of attentiveness, poor communication, and usage of effective communication styles will deal with these situations and can provide better organisational results leading to increased effectiveness of the organisation. The paper aimed to establish the impact of effective communication styles in managing and resolving organisational conflict. Survey method was used with the help of structured questionnaire which was distributed to working group and then tested with appropriate statistical tools. The findings of the study showed that effective communication styles are indispensable in settling organisational conflicts. The paper also highlighted that proper communication of organisational goals and objectives to the staff will help them in understanding their vision and creating concurrence.

Keywords: effective communication; conflict resolution; organisational effectiveness.

DOI: 10.1504/IJEWE.2020.113089

International Journal of Environment, Workplace and Employment, 2020 Vol.6 No.1/2, pp.40 - 55

Received: 11 Dec 2019
Accepted: 25 Apr 2020

Published online: 18 Feb 2021 *

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