Title: A survey on adoption factors of cloud-based enterprise systems and their differences in Iranian SMEs

Authors: Darya Tarani; Neda Abdolvand; Saeedeh Rajaee Harandi

Addresses: Faculty of Social Sciences and Economics, Alzahra University, Vanak Village Street, 1993893973, Tehran, Iran ' Faculty of Social Sciences and Economics, Alzahra University, Vanak Village Street, 1993893973, Tehran, Iran ' Faculty of Social Sciences and Economics, Alzahra University, Vanak Village Street, 1993893973, Tehran, Iran

Abstract: This paper documents the difference between adoption factors in cloud-based enterprise systems (ES) in small and medium organisations [small and medium-sized enterprises (SMEs)] in Iran. These factors include enterprise resource planning (ERP), supply chain management (SCM), and customer relationship management (CRM). To assess the determinants that influence the adoption of cloud-based ES, a research model based on the innovation characteristics from the diffusion of innovation (DOI) theory and the technology-organisation-environment (TOE) framework was developed. The results of the field study among 200 Iranian SMEs revealed that while top management support has the greatest impact on cloud SCM, relative advantage has the most impact on cloud CRM adoption. Moreover, technological readiness was identified as the most effective factor in the adoption of cloud ERP among SMEs.

Keywords: cloud computing; technology adoption model of TOE and DOI; enterprise resource planning; ERP; supply chain management; SCM; customer relationship management; CRM.

DOI: 10.1504/IJBIS.2021.112825

International Journal of Business Information Systems, 2021 Vol.36 No.2, pp.165 - 189

Received: 13 Jan 2018
Accepted: 25 Nov 2018
Published online: 05 Feb 2021 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article