Authors: Jitendra Kumar Pandey; Pradeep Kumar Suri
Addresses: Systems Department, Delhi Development Authority, Vikas Sadan, INA, New Delhi 110023, India ' Delhi School of Management, Delhi Technological University, Shahbad Daulatpur, Main Bawana Road, New Delhi 110042, India
Abstract: This paper attempts to identify dominating factors that drive e-governance collaboration and propose a conceptual research framework for its testing and validation. A questionnaire-based survey has been conducted to obtain expert opinions. A qualitative research tool, total interpretive structural modelling (TISM), has been applied for conducting the analysis. Four TISM models namely, TISM-I, TISM-II, TISM-III and TISM-IV are developed. TISM-I contains three macro drivers of e-governance collaboration, i.e. 'Valuecreation', 'Cost-effectiveness', and 'Technology-usage'. The outcome of this model reveals 'Cost-effectiveness' as the dominating factor. TISM-II consists of six micro constituents of 'Value-creation' wherein 'Enhanced service delivery' has emerged as dominant constituent. TISM-III comprises four micro constituents of 'Cost-effectiveness' wherein 'Savings of money paid to middlemen' has emerged as the dominant one. TISM-IV comprises six micro constituents amongst which 'Usefulness of e-governance services' has emerged as dominant. The study has implications for practitioners as well as researchers.
Keywords: collaborative e-governance; e-governance; ISM; interpretive structural modelling; strategic collaboration; TISM; Total Interpretive structural modelling; e-governance in India.
Journal for Global Business Advancement, 2020 Vol.13 No.5, pp.605 - 642
Received: 21 Aug 2020
Accepted: 24 Aug 2020
Published online: 25 Jan 2021 *