Title: Understanding the communication and collaboration challenges encountered by technology managers

Authors: Raunaque Hasnat; Simon P. Philbin

Addresses: News UK, 1 London Bridge Street, London SE1 9GF, UK ' Nathu Puri Institute for Engineering and Enterprise, London South Bank University, 103 Borough Road, London SE1 0AA, UK

Abstract: The purpose of this article is to enhance our understanding of the communication and collaboration challenges encountered by technology managers in their efforts towards efficient knowledge management, eradication of 'shadow IT', and achieving improved rates of project success. The method employed in the research study involved qualitative analysis according to a deductive-inductive approach. This involved semi-structured interviews of practitioners engaged in knowledge management from different industrial sectors. The research identified both primary and secondary factors impacting effective collaboration and communication. The primary factors are culture conflict, visibility, demand resource balance, change management, effective leadership and motivation. The secondary factors are management training, occupational culture differences, aspire to change, autonomy, individualism, communication strategy, competence, lack of common goals, incentive and relatedness.

Keywords: communication and collaboration; knowledge management; information technology; shadow IT; project success.

DOI: 10.1504/IJKMS.2021.112223

International Journal of Knowledge Management Studies, 2021 Vol.12 No.1, pp.80 - 100

Received: 31 Aug 2019
Accepted: 10 May 2020

Published online: 05 Jan 2021 *

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