Title: Participatory methods to support knowledge management systems design in educational environments

Authors: Heillyn Camacho; Mayela Coto; Sandra Patricia Jensen

Addresses: E-Learning Lab – Center for User-Driven Innovation, Learning and Design, Aalborg University, Rendsburggade 14, Aalborg, Denmark ' Informatics School, Universidad Nacional, 1st Avenue, 9th Street, Heredia, Costa Rica ' Alumni Aalborg University, Rendsburggade 14, Aalborg, Denmark

Abstract: Existing research shows that schools will greatly benefit from implementing knowledge management systems (KMSes). However, designing and implementing such information systems presents an overwhelming task for schools which do not have a knowledge-sharing culture. This paper explains how we designed a KMS in a rural low-knowledge school in Costa Rica and how the participatory methods applied during the design process initiated the creation of a learning culture that would encourage the use of the KMS. This paper makes a methodological contribution to the KMSes field by providing three detailed methods that can be used by KMSes developers to approach handling the social and technical dimensions of a KMS.

Keywords: knowledge management systems; KMSes; design; schools; participatory methods; low knowledge; change; organisational learning culture.

DOI: 10.1504/IJKMS.2021.112210

International Journal of Knowledge Management Studies, 2021 Vol.12 No.1, pp.34 - 54

Received: 10 May 2019
Accepted: 24 Jan 2020
Published online: 05 Jan 2021 *

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