Title: Assessing nurses' overall satisfaction of patient safety culture from a regional teaching hospital in Taiwan

Authors: Chih-Yun Cheng; Yii-Ching Lee; Chih-Hsuan Huang; Hsin-Hung Wu

Addresses: Department of Business Administration, National Changhua University of Education, Changhua City, Taiwan ' Department of Health Business Administration, Hung Kuang University, Taichung City, Taiwan; Superintendent Office, Ben Tang Cheng Ching Hospital, Taichung City, Taiwan ' School of Business Administration, Hubei University of Economics, Wuhan City, China; Institute for Development of Cross-Strait Small and Medium Enterprise, Hubei University of Economics, Wuhan City, China ' Department of Business Administration, National Changhua University of Education, Changhua City, Taiwan; Department of M-Commerce and Multimedia Applications, Asia University, Taichung City, Taiwan

Abstract: This study intends to identify critical dimension(s) of the Chinese version of the safety attitudes questionnaire (SAQ) affecting the patient safety culture from nurses' viewpoints by the internal survey data. Linear regression with forward selection approach is used where eight dimensions of the Chinese version of the SAQ are the independent variables and the overall satisfaction of the patient safety culture is the dependent variable. The results show that working conditions and job satisfaction are the two critical dimensions having significant impacts on the overall satisfaction in 2015, while working conditions, safety climate, and perceptions of management are the critical dimensions in 2016. Hospital management needs to pay much attention to improve working conditions first in order to relentlessly enhancing the patient safety culture from nurses' viewpoints in this case hospital.

Keywords: patient safety culture; safety attitudes questionnaire; SAQ; Chinese version of the SAQ; overall satisfaction; nurse; Taiwan.

DOI: 10.1504/IJISE.2020.112074

International Journal of Industrial and Systems Engineering, 2020 Vol.36 No.4, pp.537 - 548

Received: 21 Feb 2019
Accepted: 10 Jun 2019

Published online: 18 Dec 2020 *

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