Title: An overview of research on revenue management: current issues and future research

Authors: Wen-Chyuan Chiang, Jason C.H. Chen, Xiaojing Xu

Addresses: The University of Tulsa, College of Business Administration, Tulsa, OK 74104–3189, USA. ' Graduate School of Business, Gonzaga University, Spokane, WA 99258–0102, USA. ' The University of Tulsa, College of Business Administration, Tulsa, OK 74104–3189, USA

Abstract: The paper provides a comprehensive review of the recent development of revenue management in different industries. We discuss research on different revenue management strategies including pricing, auctions, capacity control, overbooking and forecasting. Related issues such as economic concerns, customer perception, competition and consolidation, implementation, performance evaluation, and common techniques and approaches used for solving revenue management problems are also discussed. Finally, we give our suggestion on some important areas that warrant further research.

Keywords: revenue management; yield management; research; review; strategies; pricing; auctions; capacity control; overbooking; forecasting; economic concerns; customer perception; competition; consolidation; implementation; performance evaluation.

DOI: 10.1504/IJRM.2007.011196

International Journal of Revenue Management, 2007 Vol.1 No.1, pp.97 - 128

Available online: 29 Oct 2006 *

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