Title: Development of the instrument for psychological contract effectiveness for service quality in academic institutions

Authors: Neelam Kaushal; Gaurav Goyal

Addresses: Department of Business Administration, National Institute of Technology, Kurukshetra, Haryana-136119, India ' LM Thapar School of Management, Village Behra, Dera Bassi, District Mohali, Punjab-140507, India

Abstract: Psychological contracts' theoretical argument arises from social exchange theory which consists of professed commitments and hopes that are having an individual perspective. The study on the basis of social exchange theory is aimed to analyse relationship between students and educational institutes referred to as psychological contract effectiveness. Students from various educational institutions are composed of a significant sample for EFA and CFA respectively. Scale reliability was assessed by Cronbach's alpha and Jöreskog's rho, and was found to be statistically significant. Results demonstrate that student psychological contract significantly varies from teacher's obligation, placement cell's obligation, infrastructure facilities, institutional facilities, and various other facilities. Managerial contributions suggest logical invention in the field of educational practices. Multiple factors studied under the model can be utilised not merely in relational studies, but also as an estimated mechanism by educational institutions both at the national and international level.

Keywords: psychological contract; higher education; educational institution facilities; teacher's obligation; placement cell's obligation; factor analysis; structural equation modelling.

DOI: 10.1504/IJMP.2021.111779

International Journal of Management Practice, 2021 Vol.14 No.1, pp.49 - 68

Received: 14 May 2019
Accepted: 16 Mar 2020

Published online: 14 Dec 2020 *

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