Title: Integrated quality healthcare practice in hospitals - a structural equation modelling approach

Authors: D. Gopi; A. Pal Pandi; R. Rajesh

Addresses: Rohini College of Engineering and Technology, Palkulam, Kanyakumari, Tamil Nadu, 629401, India ' Bharath Niketan Engineering College, Thimmarasanayakanur, Aundipatty, Tamil Nadu 625536, India ' Rohini College of Engineering and Technology, Palkulam, Kanyakumari, Tamil Nadu, 629401, India

Abstract: In today's highly competitive environment, healthcare establishments HCEs like hospitals and health centres are focusing on service quality, as a measure to face the competition. There is a strong doubt that, whether the present quality systems practice in hospitals serve the stakeholders' expectations effectively. The authors felt that the proposed model namely integrated quality healthcare system (IQHS) with ten important critical factors could meet out this gap. The objective of this paper is to discuss the IQHS practice in hospitals in Tamil Nadu, India through the perception of stakeholders. Further the model has been validated through structural equation modelling (SEM) approach. The authors conclude that the contextual relationships of the ten critical factors of IQHS were found to be the significant drivers of quality performance to attain sustainability.

Keywords: hospitals; critical factors; integrated quality healthcare system; structural equation modelling; SEM.

DOI: 10.1504/IJENM.2020.111778

International Journal of Enterprise Network Management, 2020 Vol.11 No.4, pp.372 - 386

Received: 26 Jun 2019
Accepted: 21 Mar 2020
Published online: 14 Dec 2020 *

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