Title: Robotic pharmacies potential and limitations of artificial intelligence: a case study

Authors: Mounir M. El Khatib; Gouher Ahmed

Addresses: Hamdan Bin Mohammed Smart University, Dubai, UAE ' Skyline University College, Sharjah, UAE

Abstract: This study evaluates the robotic pharmacies as one of the latest smart technologies adopted in the hospitals of the United Arab Emirates, an evolving global healthcare hub. Three government hospitals were investigated with the 'makes' of same robot pharmacy Omnicell German Co. and compared with the robot pharmacy named UCSF Medical Center pharmacy being used in San Francisco to investigate the differences if any between the two robots. The findings reveal robotic pharmacy results in the cost and error reduction, decrease in patient waiting time and increase in service delivery efficiency. Artificial intelligence (AI) can provide an opportunity for more significant benefits to the robotic pharmacy. The study suggests that it is essential to take substantive steps towards the enhancement of AI in robotic pharmacy, which the authorities in the UAE, known for its technological dynamism, may take due cognizance in the course of time.

Keywords: artificial intelligence; automatic dispensing robot; electronic prescribing; robotic pharmacy; UAE.

DOI: 10.1504/IJBIR.2020.110972

International Journal of Business Innovation and Research, 2020 Vol.23 No.3, pp.298 - 312

Received: 03 Apr 2019
Accepted: 13 May 2019

Published online: 08 Oct 2020 *

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