Title: An interaction between supply chain practices and human resource practices, and the service supply chain performance: a case of Majan Electricity Company

Authors: Haidar Abbas; Bilal Al Omari; Khadija Al Maktoumi

Addresses: Department of Business Administration, College of Applied Sciences, Salalah, Sultanate of Oman ' Al Buraimi University, Al-Buraimi, Sultanate of Oman ' HR Department, Majan Electricity Company, Sohar, Sultanate of Oman

Abstract: This research paper studies the interaction of the standard supply chain practices and human resource practices with the overall supply chain performance. Besides, the selected performance parameters are prioritised. Taking the case of Majan Electricity Company (Oman) as a service supply chain, the primary data are gathered from its employees using a bilingual (English-Arabic) structured questionnaire. A reasonable number of hypotheses are formulated and tested using suitable statistical tests. The prioritisation of selected performance parameters is done using the analytical hierarchy process (AHP). The research paper begins by offering a description of the service supply chain concepts and mentions the recent and relevant developments in this area. The next sections deal with the research methodology, data analysis, and interpretation, conclusions, recommendations, limitations of the study and directions for future research respectively. The outcomes of this study are expected to benefit the industry as well as academia.

Keywords: supply chain practices; human resource practices; supply chain performance; prioritisation of service performance parameters; service supply chain; analytical hierarchy process; AHP; Majan Electricity Company.

DOI: 10.1504/IJBPSCM.2020.10032577

International Journal of Business Performance and Supply Chain Modelling, 2020 Vol.11 No.3, pp.252 - 267

Received: 09 Nov 2019
Accepted: 01 Jul 2020

Published online: 09 Oct 2020 *

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