Title: Job satisfaction determinants and assessment: the case of a Greek public agency under organisational change

Authors: Efstratios Meimaridis; Christina Diakaki

Addresses: School of Social Sciences, Hellenic Open University, Parodos Aristotelous 18, 26335, Patra, Greece; Single Agency for Social Insurance (EFKA), Amerikis 12, 10671 Athens, Greece ' School of Social Sciences, Hellenic Open University, Parodos Aristotelous 18, 26335, Patra, Greece; School of Production Engineering and Management, Technical University of Crete, University Campus, 73100 Chania, Greece

Abstract: In 2017, the Single Agency for Social Insurance (EFKA) emerged in Greece via integrating the pre-existing independent insurance funds, with little, if any, involvement of the employees. As it is known that organisational changes may compromise job satisfaction and consequently organisational performance, it is beneficial for organisations to make efforts to ensure the satisfaction of employees and the first step in this respect is understanding and assessing their job satisfaction. Within this context, it is the aim of the study presented herein to identify the satisfaction determinants of EFKA employees, assess their satisfaction levels and highlight job aspects calling for attention and/or improvement. To this end, a questionnaire survey was undertaken and data were analysed with statistical techniques and action diagrams. The results of the analyses indicated several job dimensions with contributions to overall satisfaction, with the most important and at the same time critical the 'work tasks and development' dimension.

Keywords: job satisfaction determinants; job satisfaction assessment; organisational change; public sector; statistical analysis; action diagrams.

DOI: 10.1504/IJDSRM.2020.110129

International Journal of Decision Sciences, Risk and Management, 2020 Vol.9 No.1/2, pp.83 - 105

Received: 30 Jul 2018
Accepted: 17 Oct 2018
Published online: 07 Oct 2020 *