Title: Effectiveness of ISO 9000 standards in Indian educational institutions: a survey

Authors: Chandandeep Singh, Kuldeep Sareen

Addresses: Department of Mechanical and Production Engineering, Guru Nanak Dev Engineering College, Gill Park, Ludhiana, Punjab, India. ' Department of Mechanical and Production Engineering, Guru Nanak Dev Engineering College, Gill Park, Ludhiana, Punjab, India

Abstract: ISO 9000 standards are rapidly being implemented in many service industries such as educational institutions, banking sectors and postal services etc. These standards are gaining popularity in educational institutions in particular. Absence of any quality standard specific to education sector has given a scope to implement ISO 9000 quality standards in educational institutions. This paper presents the detailed survey carried out to find out the contribution of ISO 9000 standards in Indian educational institutions. This paper reveals the motives of implementing ISO 9000 standards in educational institutions and its benefits to organisation. These benefits are segregated into four different parts as benefits to system, faculty, students and external benefits to the organisation. The survey reveals that the most important motive of the institutions is documentation of the systems of the institute. The encouraging factor is that institutions are befitting from ISO 9000 certification.

Keywords: benefits; educational institutions; ISO 9000; motives; India; quality management; service quality; educational quality; quality standards; quality certification.

DOI: 10.1504/IJSTM.2006.011005

International Journal of Services Technology and Management, 2006 Vol.7 No.4, pp.403 - 415

Available online: 03 Oct 2006 *

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