Title: Operational excellence in the value stream of electricity distribution

Authors: Bahman Jamshidieini; Kamran Rezaie

Addresses: College of Engineering, University of Tehran, Tehran, Iran ' College of Engineering, University of Tehran, Tehran, Iran

Abstract: Sustainable success is the ultimate aim of electricity distribution companies. However, it cannot be achieved without an efficient supply chain that rigorously creates value for customers. Operational excellence (OPEX) is a holistic discipline which can help electricity distribution companies to pursue this path by focusing on waste minimisation and improve the service continuity. In the current study, the value stream of electricity distribution and its processes were studied and for the first time, an integrated OPEX framework for this business was developed. This framework is comprised of both technical and organisational aspects such as business intelligence, integrated asset management, and resilient supply chain.

Keywords: operational excellence; OPEX; electricity distribution companies; value stream; business process management; continuous improvement; sustainable success.

DOI: 10.1504/IJBEX.2020.109959

International Journal of Business Excellence, 2020 Vol.22 No.2, pp.139 - 165

Received: 11 Jun 2018
Accepted: 28 Feb 2019
Published online: 30 Sep 2020 *

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