Title: Critical success factors in implementing Industry 4.0 from an organisational point of view: a literature analysis

Authors: Miriam Bongo; Dharyll Prince Abellana; Shirley Ann Caballes; Rosein Ancheta Jr.; Celbert Himang; Jun-Jun Obiso; Lanndon Ocampo; Custer Deocaris

Addresses: Department of Industrial Engineering, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Department of Industrial Engineering, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Department of Industrial Engineering, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Graduate School, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines; Department of Civil Engineering, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Graduate School, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Department of Electronics Engineering, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Graduate School, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines; Department of Industrial Engineering, Cebu Technological University, Corner M.J. Cuenco Ave. and R. Palma St., Cebu City, 6000, Philippines ' Research Management Division, Commission on Higher Education, Philippines; Technological Institute of the Philippines, Cubao, Quezon City, 1109, Philippines

Abstract: Industry 4.0 is an emerging technological innovation inspired by the advent of intelligent systems such as the internet of things, cloud computing, cyber-physical systems and smart manufacturing. However, its implementation faces significant challenges such that understanding the crucial factors in its successful integration into organisational processes becomes an interesting point of departure. Thus, this paper establishes a list of critical success factors (CSFs), mostly derived from the general innovation domain, that would aid in organisational strategy development in implementing Industry 4.0. As such, 29 CSFs from the relevant domain literature are initially extracted from 78 published articles. By removing redundant and irrelevant CSFs, a list of seven CSFs is established. This work contributes to the literature as it is one of the relatively few papers to develop a list of CSFs devoted to Industry 4.0. Stakeholders would find it beneficial as it provides them a framework in facilitating the adoption process efficiently.

Keywords: Industry 4.0; critical success factors; CSFs; technology adoption; implementation.

DOI: 10.1504/IJAOM.2020.109804

International Journal of Advanced Operations Management, 2020 Vol.12 No.3, pp.273 - 301

Accepted: 02 Jul 2020
Published online: 18 Sep 2020 *

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