Title: Proposed relationship of TQM system practices and Joint Commission International Accreditation using structural equation modelling

Authors: Amin Ahmad Amin Shaqrah

Addresses: College of Computer Sciences and Engineering, Yanbu Information Systems Department, Taibah University, Medina, Saudi Arabia

Abstract: This study aims to explore the relationship between total quality management (TQM) system practices and JCI Accreditation Standards. A conceptual framework developed after reviewing related literature of TQM practices regarding the six Malcolm Baldrige National Quality Award (MBNQA) criteria and JCI Accreditation Standards. An empirical analysis was conducted to carry out the proposed framework validation using the PLS method. Data were gathered from 80 employees working in Yanbu general hospital through an online survey questionnaire. The findings revealed a high relationship between TQM system practices and JCI organisational management standards. Moreover, the positive relationship between process management practice and JCI Accreditation empirically demonstrated as the most significant practice. This helps decision-makers, and practitioners of TQM well considerate MBNQA criteria as a key practice - especially process management - for getting JCI Accreditation.

Keywords: total quality management; TQM; MBNQA; JCI Accreditation; Smart PLS; Saudi Arabia.

DOI: 10.1504/MEJM.2020.109707

Middle East Journal of Management, 2020 Vol.7 No.5, pp.518 - 529

Received: 03 Sep 2019
Accepted: 09 Nov 2019

Published online: 18 May 2020 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article