Title: Impact of halal supplier service quality and staff readiness to adopt halal technology on halal logistics performance: a study of Indonesian halal meat supply chain
Authors: Ilyas Masudin; Ferry Jie; Widayat Widayat
Addresses: Department of Industrial Engineering, University of Muhammadiyah Malang, Jln Raya Tlogomas 246 Malang, 65144, Indonesia ' School of Business and Law, Edith Cowan University, 270 Joondalup Dr, Joondalup WA 6027, Australia ' Department of Management, University of Muhammadiyah Malang, Jln Raya Tlogomas 246 Malang, 65144, Indonesia
Abstract: This study investigates the relationship between employee readiness to adopt technology in halal meat retailing and manufacturing industries and halal supplier service quality on halal logistics performance. In this paper, quantitative research was carried out by collecting random sample data from 276 respondents working in Indonesian halal meat industries and suppliers. Inter-correlation analysis using SmartPLS is used to determine the extent to which employees' readiness to adopt technology in halal meat retailing and manufacturing industries, as well as the quality of halal service suppliers, affects the performance of halal logistics. The results of this study indicate that the performance of halal logistics is significantly influenced by the readiness of the use of technology in the retail halal meat industry and the quality of halal service suppliers. Meanwhile, the moderate influence occurs in the relationship between the technology readiness in the halal meat manufacturing sector and the performance of halal logistics.
Keywords: technology readiness; halal supplier service quality; halal logistics performance; halal meat supply chain.
International Journal of Agile Systems and Management, 2020 Vol.13 No.3, pp.315 - 338
Received: 10 Dec 2019
Accepted: 06 Mar 2020
Published online: 20 Aug 2020 *