Title: Business process management systems in port processes: a systematic literature review

Authors: Alicia Martín-Navarro; María Paula Lechuga Sancho; José Aurelio Medina-Garrido

Addresses: Department of Organizational Business, INDESS (Instituto Universitario para el Desarrollo Social Sostenible), Universidad de Cádiz, 11406 Jerez de la Frontera (Cádiz), Spain ' Department of Organizational Business, INDESS (Instituto Universitario para el Desarrollo Social Sostenible), Universidad de Cádiz, 11406 Jerez de la Frontera (Cádiz), Spain ' Department of Organizational Business, INDESS (Instituto Universitario para el Desarrollo Social Sostenible), Universidad de Cádiz, 11406 Jerez de la Frontera (Cádiz), Spain

Abstract: In ports, businesses processes can be improved through the use of more efficient technologies. In this regard, Business process management systems (BPMS) may be considered the best tool for this purpose since it helps users to coordinate and automate critical processes such as cargo manifests, customs declaration the management of scales, or dangerous goods, traditionally supported by EDI technologies. The aim of this work is to demonstrate, through a systematic analysis of the literature, the state of the art in BPMS research in the port industry. For this, a systematic review of the literature of the last ten years was carried out. The works generated by the search were subsequently analysed and filtered. After the investigation, it is discovered that the relationship between BPMS and the port sector is practically non-existent which represents an important gap to be covered and a future line of research.

Keywords: BPM; business process management; BPMS; business process management systems; workflow system; backport terminals; port; literature review.

DOI: 10.1504/IJASM.2020.109245

International Journal of Agile Systems and Management, 2020 Vol.13 No.3, pp.258 - 278

Received: 24 Jan 2019
Accepted: 22 Jan 2020

Published online: 20 Aug 2020 *

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