Title: Factors affecting acceptance of internet banking with technology-organisation-environment framework: a perspective of corporate customer in Indonesia

Authors: Yekti Wirani; Achmad Nizar Hidayanto; Muhammad Rifki Shihab

Addresses: Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia ' Faculty of Computer Science, Universitas Indonesia, Kampus UI Depok, 16424, Indonesia

Abstract: This study is conducted to analyse factors that affect acceptance of internet banking in Indonesia from corporate customers perspective. The proposed model in this research using technology-organisation-environment (TOE) framework. This model was tested by the structural equation modelling (SEM) using AMOS 22 software. The analysis result of 334 respondents show corporate customers in Indonesia tend to consider five factor that affect acceptance of internet banking. Concerning internet banking characteristic, it was also proven that perceived cost, security, top management support, service provider support, and government support affect on internet banking acceptance.

Keywords: technology-organisation-environment; TOE; technology, organisation, environment; technological; organisational; environmental; internet banking; IB; corporate internet banking; internet banking acceptance; corporate customer; Indonesia.

DOI: 10.1504/IJBIS.2020.109027

International Journal of Business Information Systems, 2020 Vol.34 No.4, pp.560 - 593

Received: 16 Mar 2018
Accepted: 10 Jul 2018
Published online: 17 Aug 2020 *

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