Title: Road map for the implementation of enterprise resource planning: a grey relational analysis approach

Authors: Amir Karbassi Yazdi; Yong J. Wang; Ghanbar Abbaspour Esfeden

Addresses: Young Researchers and Elite Club, Islamic Azad University, South Tehran Branch, Tehran, Iran ' Marketing Department, College of Business and Public Management, West Chester University, BPMC 411, West Chester PA, USA ' Graduate School of Management, Islamic Azad University, South Tehran Branch, Tehran, Iran

Abstract: Helping managers effectively allocate limited strategic resources in the organisation, enterprise resource planning (ERP) is one of the most important organisational systems that assist accurate and on-time decisions. The aim of this study is to rank critical successful factors (CSFs) for the implementation of ERP in the insurance industry. Although many organisations have adopted ERP, only a few of them are able to achieve the strategic goals. In this study, CSFs for ERP implementation are identified and then ranked by employing grey relational analysis (GRA). The results reveal 12 CSFs, and among them, organisational culture, advanced technology, and staff are considered the highest priority. Based on the results, research and managerial implications are provided.

Keywords: enterprise resource planning; ERP; uncertainty environment; grey relational analysis; GRA; critical successful factors; CSFs.

DOI: 10.1504/IJBIS.2020.109017

International Journal of Business Information Systems, 2020 Vol.34 No.4, pp.488 - 511

Received: 04 Dec 2017
Accepted: 17 Jun 2018

Published online: 17 Aug 2020 *

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