Title: Managing the business processes under the influence of Industry 4.0: case study of loan application

Authors: Michal Halaška; Roman Šperka

Addresses: Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Univerzitní náměstí 1934/3, 733 40, Karviná, Czech Republic ' Department of Business Economics and Management, School of Business Administration in Karvina, Silesian University in Opava, Univerzitní náměstí 1934/3, 733 40, Karviná, Czech Republic

Abstract: It is intended that the digital technologies and enterprise information systems are aligned with underlying business and manufacturing processes to perform at the highest levels in companies. The focus of the paper is on operational processes running in companies from different perspectives based on state-of-the-art of Industry 4.0 concept. It discusses the potential of process mining techniques for Industry 4.0. The core of the paper demonstrates how can process mining method enhance elements of Industry 4.0 concept through case study from financial sector with the emphasis given on efficiency and monitoring of a loan process. The research shows that management of business and manufacturing processes is very important due to the properties of processes of Industry 4.0 concept like, e.g., self-organisation, autonomy, decentralisation, that is seriously challenging to manage. The introduced methodology could help companies to diagnose issues in their operational processes and thus brings a completive advantage when implemented.

Keywords: Industry 4.0; processes; process mining; model; business process management; BPM; PM.

DOI: 10.1504/IJBIS.2020.108660

International Journal of Business Information Systems, 2020 Vol.34 No.3, pp.312 - 329

Received: 30 Nov 2018
Accepted: 15 Mar 2019

Published online: 09 Jul 2020 *

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