Title: Discrepancies in information technology strategic alignment in healthcare

Authors: Soleil Farah; Marc Bonnet; Kamar Damaj

Addresses: Faculty of Management, University Jean Moulin Lyon 3, France; Faculty of Computer Science, University of Balamand, Lebanon ' ISEOR Research Center, Magellan, Iaelyon School of Management, U. Jean Moulin 15 Chemin du Petit Bois, 69134 Ecully Cedex, France ' Faculty of Economics and Business Administration, Rafic Hariri University Campus – Hadas, Lebanese University, Lebanon

Abstract: Information technology contributes significantly to the healthcare industry. Healthcare IT, if efficiently managed, can decrease expenses; enhance hospitals processes, patient satisfaction and care. From this perception, the necessity to improve information systems management becomes a significant governance and structural concern in hospitals. Therefore, it is fundamental to set an appropriate IT strategy, provide means to manage and implement it. IT strategic alignment is crucial to developing and maintaining all kind of information and communication that supports patients' treatment processes, business operations and ameliorates organisational social and economic performances. This study is a kind of action research project, and more specifically a qualimetrics intervention research methodology, a transformative approach, conducted in a private hospital in Lebanon. As technical systems are turning out to be more complex and indispensable to healthcare organisations, there is a rising awareness to preserve a sustainable environment, through maintaining intellectual, social and operational strategy of the organisation.

Keywords: IT strategic alignment; operational alignment; IT management; efficiency; sustainable environment; qualimetrics intervention research; healthcare; strategy-as-practice; IT implementation.

DOI: 10.1504/IJBIS.2020.108344

International Journal of Business Information Systems, 2020 Vol.34 No.2, pp.273 - 292

Received: 20 Nov 2017
Accepted: 07 Jun 2018
Published online: 10 Jul 2020 *

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