Title: A systematic literature review of Lean Six Sigma in financial services: key finding and analysis

Authors: V. Raja Sreedharan; Murugan Pattusamy; Smriti Mohan; D. Jinil Persis

Addresses: Department of Management – Kochi, Amrita Vishwa Vidyapeetham, Kerala, India ' University of Hyderabad, Hyderabad, India ' Department of Management – Kochi, Amrita Vishwa Vidyapeetham, Kerala, India ' Industrial Engineering and Manufacturing Systems, National Institute of Industrial Engineering (NITIE), Mumbai, India

Abstract: The paper intends to analyse the impact of LSS in financial services through systematic literature review and identify current research gaps. It focuses more on exploring the different concepts in the area of financial services by performing a systematic literature review along with data visualisation techniques. The literature review of articles that are published in peer-reviewed scholarly journals from 1993 to 2017 was collected for performing the content analysis. Based, on the descriptive analysis performed on the collected materials, many results about the articles trend in the selected areas were found. Further, the content analysis revealed many research inferences like the role of e-banking, success factors, barriers in the context of LSS. Further, proposed work for future researchers in this field. The paper presents a systematic and unique application to detect the various opportunities for LSS in the financial domain.

Keywords: Lean Six Sigma; LSS; financial institutions; financial services.

DOI: 10.1504/IJBEX.2020.108207

International Journal of Business Excellence, 2020 Vol.21 No.3, pp.331 - 358

Received: 06 Nov 2018
Accepted: 18 Jan 2019
Published online: 06 Jul 2020 *

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