Title: Attitude towards online shopping and its influence on purchase intentions: an urban Indian perspective

Authors: Sunith Hebbar; Giridhar B. Kamath; Asish Oommen Mathew; Vasanth Kamath

Addresses: Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, India ' Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, India ' Department of Humanities and Management, Manipal Institute of Technology, Manipal Academy of Higher Education, Manipal, India ' Operations and Information Science Management, T A Pai Management Institute, Manipal, India

Abstract: Unprecedented growth in online shopping necessitates better understanding of the consumer behavioural patterns for effective decision making. This study focuses on identifying the factors that influence the attitude and purchase intention (PI) of online shoppers, specifically, in the context of urban millennials. The study identifies various factors related to the benefits and risks of online shopping which in turn influence the consumer attitude towards online shopping and hence, purchase intention. We propose a conceptual model based on the gaps identified in contemporary literature. Using structural equation modelling (SEM), we test the hypotheses developed in this study are tested. The results indicate that perceived benefits have a significant influence on attitude toward online shopping, and attitude and domain-specific innovativeness has a significant influence on purchase intention. Further system dynamics (SD) is used to simulate a case of an online food delivery student start-up. The findings of the hypothesis tests are validated.

Keywords: consumer behaviour; online shopping; consumer attitude; purchase intention; system dynamics.

DOI: 10.1504/IJBIR.2020.107961

International Journal of Business Innovation and Research, 2020 Vol.22 No.3, pp.326 - 341

Received: 24 Sep 2018
Accepted: 09 Dec 2018
Published online: 01 Jul 2020 *

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