Title: A study on application of queuing theory at petrol retail outlet

Authors: Hardik Patel; Sudhir Yadav

Addresses: School of Petroleum Management, Pandit Deendayal Petroleum University, Gujarat, India ' School of Petroleum Management, Pandit Deendayal Petroleum University, Gujarat, India

Abstract: Waiting line is formed whenever the service rate is lower than the demand for the service. At many fuel stations there is always a queue to get the fuel due to which it may happen that some of the customers may move to competitor's retail outlet where the waiting time in queue is less. Formation of queue causes the increased waiting time for the customers, over-utilisation of the servers and loss of customer good will. Application of queuing theory determines the measure of the performance of the service facility and which in turn helps to design appropriate/optimised service facility. In this paper, a single channel multiple server model is used to analyse the characteristics of queuing model.

Keywords: queuing model; Kendall's notation; waiting time; petrol-retail.

DOI: 10.1504/IJKMTH.2019.107817

International Journal of Knowledge Management in Tourism and Hospitality, 2019 Vol.2 No.2, pp.151 - 159

Received: 20 May 2019
Accepted: 26 May 2019
Published online: 22 Jun 2020 *

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