Title: Development and deployment of organisational culture maturity model (TMKC) for the business excellence success

Authors: Nandkumar Mishra; Santosh B. Rane

Addresses: Department of Mechanical Engineering, Bharatiya Vidya Bhavan's, Sardar Patel College of Engineering, Munshi Nagar, Andheri (W), Mumbai – 400058, India ' Department of Mechanical Engineering, Bharatiya Vidya Bhavan's, Sardar Patel College of Engineering, Munshi Nagar, Andheri (W), Mumbai – 400058, India

Abstract: The paper describes the development of the maturity-based organisational culture model (TMKC - team bonding-motivation-knowledge management-commitment for improvement). Each level of the model has practices for the improvements. The model deployment in 11 different organisations indicates the earnings before interest, depreciation, taxes and amortisation (EBITDA) are significantly higher. Delphi method-based survey, dipstick survey and correlation analysis were applied to discover the extent of the problem. The cluster analysis, principal components analysis and artificial neural network were used to prioritise organisation-based cultural factors from 13 to 4. The impact of TMKC model was validated through pilots and statistical tests. The higher maturity levels of 4 and 5 have significantly increased business excellence (BE) initiative goal achievement rate from 34% to 86%. The successful TMKC model deployment positively impacts % EBITDA change. The model has been piloted in 11 cases and its finding can change with deployments in varied instances.

Keywords: team bonding-motivation-knowledge management-commitment for the improvement; TMKC; business excellence; BE; maturity models; principal components analysis; cluster analysis; artificial neural network; Delphi-based survey.

DOI: 10.1504/IJBEX.2020.107591

International Journal of Business Excellence, 2020 Vol.21 No.2, pp.153 - 169

Received: 09 Jun 2018
Accepted: 02 Jan 2019

Published online: 19 May 2020 *

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