Title: Assessing barriers to implementation of QMPs in Indian organisations - an empirical investigation

Authors: Jagdeep Singh; Harwinder Singh; Surjit Kumar Gandhi

Addresses: Mechanical Engineering Department, Ludhiana College of Engineering and Technology, Katani-Kalan, Ludhiana, Punjab-141113, India ' Mechanical Engineering Department, Guru Nanak Dev Engineering College, Ludhiana, Punjab-141006, India ' PCTE Institute of Engineering and Technology, Ludhiana, Punjab-142021, India

Abstract: In the post liberalisation period, many Indian organisations have taken up quality management programs (QMPs) in order to compete with global standards, but it has been observed that organisations frequently confront problems during implementation of such programs. In this study, a questionnaire survey has been performed to explore the problems in the organisation and tried to find the linkages of the problems with the organisational context as well as the approach adopted by management while recovering the problems. It has been observed that the organisations implementing quality management programs (QMPs) often confront hurdles in the process of managing the organisational change associated with such programs. On average quality practitioners in Indian service industry indicated significantly higher perceived values of barrier than in manufacturing industry in the attributes expertise in QMPs.

Keywords: quality management programs; QMPs; hurdles; organisational change.

DOI: 10.1504/IJAOM.2020.107508

International Journal of Advanced Operations Management, 2020 Vol.12 No.1, pp.28 - 64

Accepted: 26 Oct 2019
Published online: 31 May 2020 *

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