Title: Gap analysis in supplier sustainable development - with a case study in healthcare service

Authors: Arash Shahin; Mina Razavi

Addresses: Department of Management, University of Isfahan, Hezarjarib St., 81746-73441, Isfahan, Iran ' Department of Industrial Engineering, Islamic Azad University, Najaf Abad Branch, Najaf Abad, Iran

Abstract: The objectives of this study are threefold: to identify the three factors of supplier sustainability; to calculate the gap ratio of the three factors; and to prioritise the gaps in terms of their importance ratings. For this purpose, a healthcare service supplier has been investigated as a case study. Base on literature review, the indicators of the three factors of supplier sustainability of healthcare service have been identified and confirmed using content validity analysis. Then, by calculating the expectation and perception of indicators, the gap of the three factors of supplier sustainability has been computed and finally, the gaps have been prioritised in terms of their importance ratings. Findings indicated that the supplier under study had a negative gap in all of the indicators of the three factors of sustainability and its highest and lowest gaps were related to the economic and environmental factors, respectively.

Keywords: sustainable development; factors of sustainability; supply chain management; supplier; gap analysis; healthcare service.

DOI: 10.1504/IJPM.2020.10023953

International Journal of Procurement Management, 2020 Vol.13 No.3, pp.419 - 441

Received: 22 Mar 2019
Accepted: 17 Apr 2019

Published online: 29 May 2020 *

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