Title: Sharing cognitive, emotional and spiritual knowledge within smart and connected communities

Authors: Ramona-Diana Leon; Mauro Romanelli

Addresses: Department of Management, Faculty of Management, National University of Political Studies and Public Administration, 30A Expozitiei Blvd., Bucharest, 102104, Romania ' Department of Business and Economic Studies, University of Naples Parthenope, 13 Via G. Parisi, 80132 Napoli, Italy

Abstract: The research concentrates on describing how knowledge is shared within private and public smart and connected communities. The focus is on the type of shared knowledge and also on the knowledge flow direction. Thus, the activity from TripAdvisor and Barcelona CityHall Facebook page is tracked and synthesised from 1 September, 2017, until 1 February, 2018; 469 posts with 150 users liking or commenting 38.119 times are extracted and processed based on social network analysis techniques. The results prove that the smart and connected communities foster the relationships developed among members, and support the acquisition and dissemination of emotional and cognitive knowledge. Furthermore, these findings have both theoretical and practical implications; on the one hand, it extends the theory from the knowledge management area, and on the other hand, it provides a valuable tool for co-creating economic and social value in the digital ecosystem.

Keywords: knowledge sharing; smart community; emotion; value; social media; collaboration; social network analysis; knowledge flows; digital ecosystem; technology.

DOI: 10.1504/IJKBD.2020.106838

International Journal of Knowledge-Based Development, 2020 Vol.11 No.1, pp.26 - 44

Received: 11 Jan 2019
Accepted: 28 Dec 2019
Published online: 22 Apr 2020 *

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