Title: Stress and turnover intentions: the impact of boundary-spanning interaction activities

Authors: Jessica L. Robinson; Paige S. Rutner; Karl B. Manrodt; Cindy Riemenschneider

Addresses: Department of Management & HRM, College of Business, California State University, Long Beach, 1250 Bellflower Blvd. Long Beach, CA 90840, USA ' Information Systems and Quantitative Sciences, Rawls College of Business, Texas Tech University, P.O. Box 42101 Lubbock, TX 79409, USA ' Department of Management, J. Whitney Bunting College of Business, Georgia College and State University, Campus Box 11 Milledgeville, GA 31061, USA ' Management Information Systems Department, Hankamer School of Business, Baylor University, One Bear Place, Box 98001 Waco, TX 76798, USA

Abstract: Workforce retention has become a major topic of concern for supply chain companies. Nevertheless, few academic studies have investigated retention issues surrounding the supply chain management profession. Taking into consideration that stressful working conditions is a major dissatisfying factor of supply chain managers, our study draws from the challenge stressor-hindrance stressor theoretical framework to identify activities that contribute to boundary-spanner stress and turnover intentions. Five theoretically grounded hypotheses are tested with survey data collected from 281 information technology professionals. Partial least squares structural equation modelling (PLS-SEM) was the performed analysis technique. The results indicate that negotiation interactions, training interactions, and interaction frequency each contribute to boundary-spanner stress, and as a result, their turnover intentions. Information processing interactions fail to have a significant effect on boundary-spanner stress. This study contributes to the challenge/hindrance-stressor model and addresses managerial decisions affecting retention in supply chain companies.

Keywords: interdepartmental interactions; internal integration; PLS-SEM; boundary-spanning.

DOI: 10.1504/IJVCM.2020.106824

International Journal of Value Chain Management, 2020 Vol.11 No.2, pp.159 - 179

Received: 03 Oct 2019
Accepted: 07 Oct 2019
Published online: 21 Apr 2020 *

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