Title: Organisational learning and knowledge creation research: a hotel typologies according to the manager perceptions

Authors: María Soledad Celemín-Pedroche; Miroslava Kostova Karaboytcheva; Luis Rubio-Andrada; José Miguel Rodríguez-Antón

Addresses: Business Administration Department, Universidad Autónoma de Madrid, Carretera de Colmenar Viejo, K. 15, 28049, Madrid, Spain ' European Parliament Research Service, Rue Wiertz, 60, Brussels, Belgium ' Department of Applied Economics, Universidad Autónoma de Madrid, Carretera de Colmenar Viejo, K. 15, 28049, Madrid, Spain ' Business Administration Department, Universidad Autónoma de Madrid, Carretera de Colmenar Viejo, K. 15, 28049, Madrid, Spain

Abstract: This study aims to analyse the relationship between organisational learning and organisational performance, establishing a typology of hotels that give origin of a series of competitive advantages linked to the organisational learning process and deepening the knowledge creation model. In order to achieve the results, a questionnaire has been distributed among the hotel establishments in the Community of Valencia in Spain, performing both an exploratory factorial analysis and a cluster analysis. The results show that hotels which facilitate more organisational learning gain more clients' loyalty and that outsourcing is the most used process by hotels that are related to the knowledge creation. The study has only been applied in the Valencian Community and the information collected comes from the perceptions of senior managers of hotel establishments. Considering the achieved results, it is recommendable that hotels learn from customers' expectations during their stays.

Keywords: organisational learning; knowledge creation; organisational performance; hotels; contingent factors.

DOI: 10.1504/IJKL.2020.106649

International Journal of Knowledge and Learning, 2020 Vol.13 No.2, pp.123 - 145

Received: 04 Jul 2018
Accepted: 04 Mar 2019
Published online: 16 Apr 2020 *

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