Title: Usability in computerised mobile assistance solutions

Authors: Dorra Zaibi; Meriem Riahi; Faouzi Moussa

Addresses: LIPAH Laboratory, Faculty of Science of Tunis, University of Tunis El Manar, Tunis, Tunisia ' Université de Tunis, ENSIT, 1089, Montfleury, Tunisia; Université de Tunis ElManar, FST, LIPAH-LR11ES14, 2092 Tunis, Tunisia ' LIPAH Laboratory, Faculty of Science of Tunis, University of Tunis El Manar, Tunis, Tunisia

Abstract: The awareness of the importance of system usability is in a constant boosting. Considering usability has been more and more recognised as one of the indispensable quality factors in the success of an interactive system. This paper explores in this direction the importance of usability in context-aware user interface design for computerised mobile maintenance solutions. We propose a methodology for incorporating contextualised usability requirements in the development process of mobile applications in industrial maintenance sector. An illustrative case study is presented in a typical industrial environment to validate our proposal. Finally, an experimental evaluation was conducted with end users to evaluate our proposal.

Keywords: mobile industrial maintenance; computerised management maintenance system; usability; context-awareness; human-computer interface; model-driven development.

DOI: 10.1504/IJISE.2020.106096

International Journal of Industrial and Systems Engineering, 2020 Vol.34 No.4, pp.433 - 463

Received: 26 Feb 2018
Accepted: 12 Jul 2018

Published online: 19 Mar 2020 *

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