Title: Quality function deployment model using fuzzy programming with optimisation technique for customer satisfaction

Authors: V. Mago Stalany; C. Sudhahar

Addresses: Lourdes Mount College of Engineering & Technology, Mullanganavilai, Marthandam, Tamil Nadu, India ' Marthandam College of Engineering and Technology, Kuttakuzhi, Tamil Nadu, India

Abstract: Quality function deployment (QFD) is a customer-driven superiority organisation and product expansion scheme for attaining advanced consumer approval. This document is to inspect the execution of QFD at fuzzy surroundings and to expand equivalent events to contract by the fuzzy data. At this time, regard as the consumer approval limitations are ease, refund and safeness in FQFD (Fuzzy QFD) study using fuzzy logic controller (FLC) by optimisation method. This optimisation method to develop the accurateness values of FLC in QFD procedure, now PSO is utilised for optimisation method. For hard data production, dissimilar relationship utility is employed to the comparative inclination association on fuzzy statistics, it is not essential to develop two fuzzy statistics to obtain standard masses in FQFD. Since, the outcome of fuzzy to recognising the precedence stage of the consumer approval and utmost accurateness stage of the FQFD procedure.

Keywords: fuzzy quality function deployment; quality function deployment; customer requirements; design quality; relative preference relation.

DOI: 10.1504/IJBET.2020.106038

International Journal of Biomedical Engineering and Technology, 2020 Vol.32 No.3, pp.267 - 286

Received: 25 Feb 2017
Accepted: 21 Jul 2017
Published online: 26 Mar 2020 *

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