Title: Intelligent agent-supported knowledge management

Authors: Xiaoqing Li

Addresses: Department of MIS, College of Business and Management, University of Illinois at Springfield, One University Plaza, UHB-4022, Springfield, Illinois 62703-5407, USA

Abstract: Knowledge management (KM) has been getting more and more attention from industry and academia. Various kinds of KM tools have been developed to support KM activities. With these tools, knowledge workers share knowledge and information. These tools and related activities (e.g. management and organisation of discussion forums) achieve significant success and receive great business benefits. However, the existing KM tools are far from enough; most tools only supply a communication platform, and much creative knowledge work still depends entirely on human activities. Obviously, the mental stability of humans significantly affects how knowledge workers perform. Therefore, more sophisticated and intelligent support to knowledge-related activities is needed. This paper discusses the current KM practice and the important role of intelligent agents in KM. Further, the trend and important issues of intelligent-agent supported KM are analysed.

Keywords: artificial intelligence; intelligent agents; knowledge management; team work.

DOI: 10.1504/IJCAT.2006.010595

International Journal of Computer Applications in Technology, 2006 Vol.26 No.3, pp.109 - 118

Published online: 07 Aug 2006 *

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