Title: The impact of information technology on supply chain management in internal environment of Jordanian industrial companies

Authors: Ashraf Bataineh; Yousef A. Abu Hajar

Addresses: Department of Financial and Administrative Sciences, Irbid University College, AL-Balqa' Applied University, Jordan ' Department of Financial and Administrative Sciences, Aqaba University College, AL-Balqa' Applied University, Jordan

Abstract: The purpose of this study is to identify the impact of using information technology (IT) on supply chain management (SCM) in the internal environment of Jordanian industrial companies. The study sample consisted of 171 employees working in the Jordanian industrial companies, including the administrative and financial director, head of the administrative and financial department, information systems staff, and the employees. The study relied on descriptive analytical method and also used regression analysis. The study results showed an important impact of IT on SCM in the internal environment of Jordanian industrial companies. It also showed a positive relationship between each techniques of IT (information sharing, infrastructures, and strategic planning) and SCM in the internal environment of Jordanian industrial companies. The study's recommendations included the need to maintain the highest levels of IT techniques by keeping pace with the latest developments in the fields, such as information sharing and infrastructures services.

Keywords: information technology; IT; supply chain management; SCM; information sharing; infrastructures; strategic planning; internal environment; Jordanian industrial companies; critical success factors; CSF.

DOI: 10.1504/IJBIR.2020.105924

International Journal of Business Innovation and Research, 2020 Vol.21 No.3, pp.295 - 310

Received: 14 Jan 2018
Accepted: 30 Jul 2018
Published online: 18 Mar 2020 *

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