Title: An empirical study on effective factors on adoption of cloud computing in electronic banking: a case study of Iran banking sector

Authors: Alireza Alizadeh; Mehri Chehrehpak; Arash Khalili Nasr; Samaneh Zamanifard

Addresses: Department of Industrial Engineering, Sharif University of Technology, Tehran, Iran ' Faculty of Management and Economics (FME), Islamic Azad University, Science and Research Branch, Tehran, Iran ' Graduate School of Management and Economics, Sharif University of Technology, Iran ' Department of Computer Engineering Science and Research Branch, Islamic Azad University, Kerman, Iran

Abstract: Cloud computing as a new technology can provide significant advantages in electronic banking services. Adoption of this technology in e-banking services requires consideration of several factors. The main objective of this study is to identify and rank the effective factors on adoption of cloud computing in e-banking. The factors were identified from literature review in four dimension based on TOE and HOT-fit models (technological, human, environmental and organisational factors). As a result of this study, 16 factors were identified in four dimensions. Using fuzzy group decision-making model and pairwise comparison between factors (by a survey of 63 experts, academics and practical persons in the field), those factors were weighted and ranked. The results show that technical, environmental, human and organisational factors respectively should be considered for adoption of cloud computing in e-banking and especially 'privacy and security', 'political problems', 'complexity' and 'compatibility' are main factors in adoption of cloud computing in Iranian e-banking services.

Keywords: technology-organisation-environment model; electronic banking; cloud computing; human-organisational-technologic fit model; fuzzy multi-criteria decision-making; analytical hierarchy process; AHP.

DOI: 10.1504/IJBIS.2020.10027456

International Journal of Business Information Systems, 2020 Vol.33 No.3, pp.408 - 428

Received: 24 Feb 2017
Accepted: 23 Mar 2018

Published online: 16 Mar 2020 *

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