Title: Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model: implications for excellence models

Authors: Souraj Salah; Danial Salah

Addresses: Hamdan Bin Mohammed Smart University, Dubai Academic City, P.O. Box 71400, Dubai, UAE ' KPMG Al Fouzan & Partners, KPMG Tower, Salahudeen Al Youbi Road, P.O. Box 92876, Riyadh 11663, Kingdom of Saudi Arabia

Abstract: For any organisation, excellence models are essential for success. Excellence models are structured approaches used to enhance quality across different functions in an organisation. Traditionally, various models are implemented in numerous companies across different countries, with each projecting its own strength. Lately, many models have gained attention as they form a critical infrastructure for improving and controlling the operational systems to achieve strategic alignment. However, there is a gap in understanding how some of them relate to each other. This paper provides a comprehensive and precise study of three of these models in an attempt to add a new understanding of the excellence models to what is already known in literature. A high-level comparison of the main criteria and practices is conducted between GES with MBNQA and EFQM. GES is as comprehensive as the other models, it encompasses most of their dimensions, and it has various aspects addressed more explicitly.

Keywords: fourth generation of Government Excellence System; GES; continuous improvement; CI; quality management; QM; Malcolm Baldrige National Quality Award; MBNQA; European Foundation for Quality Management model; EFQM; UAE.

DOI: 10.1504/IJQI.2019.105751

International Journal of Quality and Innovation, 2019 Vol.4 No.3/4, pp.121 - 131

Received: 20 Aug 2018
Accepted: 12 Apr 2019

Published online: 03 Mar 2020 *

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