Title: Impact of perceived organisational support and workplace incivility on work engagement and creative work involvement: a moderating role of creative self-efficacy

Authors: Muhammad Shahnawaz Adil; Kamal Bin Ab Hamid; Muhammad Waqas

Addresses: COB – School of Business Management, University Utara Malaysia, Kedah, Malaysia ' COB – School of Business Management, University Utara Malaysia, Kedah, Malaysia ' Department of Business Administration, IQRA University, Karachi, Pakistan

Abstract: This paper analyses the impact of perceived organisational support and workplace incivility on work engagement and in turn, on creative work involvement. It also investigates whether creative self-efficacy moderates the positive relationship between work engagement and creative work involvement. Using a survey questionnaire in a non-contrived field study setting, a cross-sectional sample of 212 responses is drawn from a leading courier and logistic service company of Pakistan. Hypotheses are tested using a covariance-based structural equation modelling method in AMOS. The results show that perceived organisational support has significant impact on work engagement; however, workplace incivility does not predict work engagement. Moreover, work engagement is found to be a very strong predictor of creative work involvement. The positive relationship between work engagement and creative work involvement is stronger among participants who reported higher level of creative self-efficacy. The theoretical contribution and directions for future studies are discussed.

Keywords: perceived organisational support; POS; workplace incivility; creative work involvement; CWI; work engagement; creative self-efficacy; CSE; courier industry; Pakistan.

DOI: 10.1504/IJMP.2020.105671

International Journal of Management Practice, 2020 Vol.13 No.2, pp.117 - 150

Received: 24 Mar 2018
Accepted: 11 Feb 2019

Published online: 03 Mar 2020 *

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