Title: Marriott's strategic sustainability priorities in the Chinese hotel industry

Authors: Mark Wickham; Linda French; Tommy Wong

Addresses: Tasmanian School of Business and Economics, University of Tasmania, Private Bag 84, Hobart, Tasmania 7001, Australia ' Tasmanian School of Business and Economics, University of Tasmania, Private Bag 84, Hobart, Tasmania 7001, Australia ' Tasmanian School of Business and Economics, University of Tasmania, Private Bag 84, Hobart, Tasmania 7001, Australia

Abstract: Using Mihalic et al.'s (2012) hotel sustainability business framework as its lens, this study provides an empirical analysis of a leading western hotel chain's sustainability priorities in its entry and subsequent operations in China's emerging hotel industry. A qualitative study of company documentation and semi-structured interviews with 12 senior managers at Marriott International in China indicated that seven sustainability strategies were prioritised by the chain (i.e., domestic employee development and satisfaction, resource allocation and education, guest satisfaction, domestic government engagement, the power to change participation, and the need to establish a positively differentiated labour-market position). This study and proposes a range of sustainability research opportunities in emerging hotel industry contexts. In addition to this, a range of practical implications for sustainability management in emerging hotel industry settings are presented.

Keywords: strategic sustainability; Marriott hotels; Chinese hospitality industry; emerging markets.

DOI: 10.1504/IJSSM.2020.105634

International Journal of Sustainable Strategic Management, 2020 Vol.8 No.1, pp.77 - 97

Received: 10 Oct 2018
Accepted: 17 Jul 2019
Published online: 06 Mar 2020 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article