Title: Perspectives of mass customisation and modularisation in health service delivery: a scoping review

Authors: Katariina Silander; Anna Särkilahti; Paulus Torkki; Antti Peltokorpi; Maija Tarkkanen; Minna Kaila

Addresses: Department of Industrial Engineering and Management, HEMA-Institute, Aalto University School of Science, P.O. Box 15500, FI-00076 Aalto, Finland; University of Helsinki, P.O. Box 4, 00014 University of Helsinki, Finland ' Department of Economics and Department of Industrial Engineering and Management, HEMA-Institute, Aalto University School of Science, P.O. Box 15500, FI-00076 Aalto, Finland ' Department of Public Health, Faculty of Medicine, University of Helsinki, P.O. Box 20, FI-00014 Helsinki, Finland ' Department of Civil Engineering, School of Engineering, Aalto University, P.O. Box 11000, FI-00076 Aalto, Finland ' Comprehensive Cancer Center, Helsinki University Hospital HYKS, Syöpätautienklinikka, PL 180, FI-00029 HUS, Finland; University of Helsinki, P.O. Box 4, 00014 University of Helsinki, Finland ' Faculty of Medicine, Department of Public Health, University of Helsinki, P.O. Box 20, FI-00014 Helsinki, Finland; Helsinki University Hospital, P.O. Box 100, FI-00029 HUS, Finland

Abstract: Mass customisation and modularisation are considered means to enhance patient-centredness and control increasing healthcare expenditures. The purpose of this study is to identify existing knowledge regarding the application of mass customisation and modularisation in healthcare delivery while focusing specifically on outcomes. A scoping review was conducted with various combinations of search terms using Scopus. Nearly 2,000 studies were identified of which 18 met inclusion criteria. Patient experience, customisation, and the economic impact on service delivery were analysed. Mass customisation and modularisation may be applicable in healthcare. The model may increase patient satisfaction. However, more knowledge of the outcomes of mass customisation is needed. As the number of studies in this area is limited, more empirical mixed methods research on the implementation and outcomes of mass customisation is needed to understand the expected benefits and to determine the possible effects on patient satisfaction and financial implications.

Keywords: mass customisation; modularisation; healthcare; health services; customisation; personalisation; services; scoping review.

DOI: 10.1504/IJHTM.2019.10026709

International Journal of Healthcare Technology and Management, 2019 Vol.17 No.4, pp.255 - 277

Accepted: 14 May 2019
Published online: 07 Feb 2020 *

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