Title: Role of social media in outbound leisure travel: an interpretive analysis of Indian travellers

Authors: Snigdha Singh; Pallavi Srivastava; Shailja Dixit

Addresses: Amity Business School, Amity University Uttar Pradesh, Lucknow Campus, Malhaur, Lucknow – 226028, India ' Jaipuria Institute of Management, Vineet Khand, Gomti Nagar, Lucknow, Uttar Pradesh, 226010, India ' Amity Business School, Amity University Uttar Pradesh, Lucknow Campus, Malhaur, Lucknow – 226028, India

Abstract: The role of social media (SM) in the travel process cannot be ignored. With a steady growth of the Indian travel industry, we find an upsurge in the number of Indians travelling to outbound destinations. This research aims to explore the travel behaviour and the usage of SM for travel purposes by Indian outbound leisure travellers during their entire travel process. It adopts a qualitative approach. Semi structured interviews were conducted with 30 respondents, who had travelled internationally for leisure over the past one year from the period of the study. A thematic analysis of interviews was conducted to identify manifest and latent contexts. In addition to the extent and scope of SM usage, the findings establish that the entire travel process is a cycle of pre-travel SM consumption and post-travel SM creation stages. There is a heavy usage of SM during the two stages though there is limited SM usage during-travel. The findings have been used to develop a conceptual model.

Keywords: social media; social media consumption; social media creation; leisure travel; outbound travel; qualitative approach; thematic analysis; Indian travellers; India.

DOI: 10.1504/IJTP.2019.104891

International Journal of Tourism Policy, 2019 Vol.9 No.3, pp.235 - 250

Received: 27 Feb 2019
Accepted: 17 Aug 2019
Published online: 05 Feb 2020 *

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