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Title: The adoption of lean principles and practices: transforming human resources delivery system model

Authors: Gregory Mundth; William M. Mothersell; Jaideep Motwani; Michael L. Moore

Addresses: School of Human Resources and Labor Relations, Michigan State University, East Lansing, MI 48824, USA ' Seidman College of Business, Grand Valley State University, 467C DeVos Center, USA ' Seidman College of Business, 401 West Fulton, Suite 409C, Grand Rapids, MI 49504-6431, USA ' School of Human Resources and Labor Relations, Michigan State University, East Lansing, MI 48824, USA

Abstract: The use and application of lean has continued to diffuse across industrial sectors and in the past decades has begun to attract increased interest in the public sectors in general and in higher education institutions in particular. This paper is a case study of the adaptation of lean principles and practices to drive improvement efforts in an HR function at a large public university. The study identifies how HR was able to successfully adapt lean principles and practices to improve organisational processes and systems.

Keywords: lean production; lean principles; human resources; lean transformation; service industry; higher education; lean HR.

DOI: 10.1504/IJBEX.2020.104838

International Journal of Business Excellence, 2020 Vol.20 No.1, pp.32 - 50

Received: 26 Oct 2017
Accepted: 08 Sep 2018

Published online: 31 Jan 2020 *

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