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Title: Influence of intra and inter-organisational relationships on CSR and their impact on a hospital's financial performance

Authors: Janthorn Sinthupundaja; Navee Chiadamrong; Youji Kohda; Suttipong Thajchayapong

Addresses: School of Manufacturing Systems and Mechanical Engineering, Sirindhorn International Institute of Technology (SIIT), Thammasat University, Khlong Luang, Pathum Thani 12120, Thailand; School of Knowledge Science, Japan Advanced Institute of Science and Technology, Ishikawa, Nomi, 1-1 Asahidai, 923-1211, Japan ' School of Manufacturing Systems and Mechanical Engineering, Sirindhorn International Institute of Technology (SIIT), Thammasat University, Khlong Luang, Pathum Thani 12120, Thailand ' School of Knowledge Science, Japan Advanced Institute of Science and Technology, Ishikawa, Nomi, 1-1 Asahidai, 923-1211, Japan ' Thailand National Electronics and Computer Technology Centre (NECTEC), Khlong Luang, Pathum Thani, 12120, Thailand

Abstract: The purpose of this study is to investigate the causal combinations of intra and inter-organisational relationships on corporate social responsibility (CSR) and their impact on hospitals' financial performance based on the knowledge-based view (KBV) and relational view (RV). The KBV provides a useful avenue to understand the RV in terms of knowledge acquired from a hospital's network of stakeholders. The KBV and RV contribute to the analysis of CSR by offering important insights into valuable knowledge acquisition from a wide range of stakeholders. Based on hospitals listed in the SET, our findings from fsQCA shows that a hospital's CSR engagement and financial performance does not necessarily depend on the presence or absence of any particular condition. This study contributes to the healthcare management and CSR literature by using the knowledge-based and relational theories as a theoretical lens to study the intra and inter-hospital relationships and the critical role of CSR practices.

Keywords: relational view; corporate social responsibility; CSR; hospital financial performance; Stock Exchange of Thailand; SET; resource-based view; RBV.

DOI: 10.1504/IJBGE.2020.104703

International Journal of Business Governance and Ethics, 2020 Vol.14 No.1, pp.78 - 95

Received: 10 Sep 2018
Accepted: 19 Apr 2019

Published online: 27 Jan 2020 *

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