Title: User's perceptions of perceived usefulness, satisfaction, and intentions of mobile application

Authors: Lori Baker-Eveleth; Robert W. Stone

Addresses: College of Business and Economics, University of Idaho, 875 Perimeter Drive, Moscow, ID 83844-3161 USA ' College of Business and Economics, University of Idaho, 875 Perimeter Drive, Moscow, ID 83844-3161 USA

Abstract: Mobile applications (apps) have become ubiquitous in our daily lives. This research is focused on users' perceptions of mobile apps' usefulness and the influence they have on user satisfaction and intentions toward these mobile apps. The data was collected via a questionnaire, with 121 responses, by students enrolled in business courses at a medium-sized university in the USA. Using structural equation modelling, self-efficacy of mobile apps and two of the three perceived usefulness measures significantly influenced satisfaction. Mobile app use also facilitated information seeking and social relationships to influence perception of satisfaction with these apps. A discussion of these results and conclusions are also provided.

Keywords: perceived usefulness; behavioural intentions; user satisfaction; satisfaction with mobile apps.

DOI: 10.1504/IJMC.2020.104431

International Journal of Mobile Communications, 2020 Vol.18 No.1, pp.1 - 18

Received: 06 Aug 2017
Accepted: 28 Aug 2018
Published online: 10 Jan 2020 *

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