Title: Impacts of health information technologies on e-quality and e-revenue hospitals

Authors: June Wei; Stacey Kostevicki; June Lu; Yuan Liu

Addresses: College of Business, University of West Florida, 11000 University Parkway, Pensacola, FL 32514, USA ' College of Business, University of West Florida, 11000 University Parkway, Pensacola, FL 32514, USA ' School of Business Administration, University of Houston-Victoria, 2002 W. Grand Parkway North, Building 2, Katy, TX 77449, USA ' School of Management, Zhejiang University, Hangzhou 310058, China

Abstract: The paper aims at investigating health information technologies impacts on electronic business in quality and revenue hospitals. Specifically, first, a hospital electronic customer chain (HECC) model is built to analyse details on how health information technologies are integrated in the hospital business to improve quality and revenue. Second, the HECC model was further decomposed to derive standardised electronic business solutions. Data was collected from two groups of hospitals with succeeding on quality and revenue, respectively. Third, a comparison was conducted to investigate the electronic business implementation pattern in both quality and revenue groups. The results from two-sample t-test show that the majority of the e-business solutions of the revenue group have the average score less than or equal to that of the quality group. The findings will help hospitals to accelerate the health information technologies adoption in the hospital electronic business. Theoretical and practical implications are also presented.

Keywords: quality; revenue; information systems; electronic customer chain; electronic business; healthcare; hospital.

DOI: 10.1504/IJSS.2019.104306

International Journal of Services and Standards, 2019 Vol.13 No.1/2, pp.104 - 128

Received: 14 Jan 2019
Accepted: 29 Jul 2019

Published online: 02 Jan 2020 *

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